Revision Policy

Revisions are contingent on the package selected. Clients can approach us for unlimited free amendments and we will revise their design with no extra charges, given that the design and concept remain intact. Revision turnaround time will be 48 hours.

Refund Policy

In any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved, or a change is asked for unless Digital Lucent cancels or ends your Contract for a reason other than your breach or non-execution.

All requests for refund will be as per the following arrangement:

You make a solicitation when the underlying ideas for a logo are provided. However once you approve or ask for changes in the initial designs, the refund offer will be void.

Once the project has entered the revision phase, the refund offer will be void.

If a refund request is made before the delivery of initial design concepts, you qualify for a full refund (less 10% processing fee).

If the refund request is made within 48 hours, you will be eligible for a 66% refund.

If the refund request is made within 48–96 hours, you will be eligible for a 33% refund.

No refund request will be entertained after 96 hours of initial delivery.

All refund requests should be made to the support department. Digital Lucent reserves the right to approve or reject refund requests on a case-by-case basis.

No refund will be entertained after final files have been delivered.

How To Claim Your Refund

Specify your concern through:

• Live Chat
• Email: info@digitallucent.com

After the refund, the rights to your design will be transferred to Digital Lucent and you will not be allowed to use the design.

My Account

The My Account area is a convenient way to communicate. It is your responsibility to check this section for updates and instructions.

Quality Assurance Policy

Our designers follow the specifications provided by the client to ensure quality and uniqueness.

100% Satisfaction Guarantee

We revise the requested design until you are 100% satisfied (as per your package).

Domain and Hosting

Domain and hosting are provided free with applicable packages.

Delivery Policy

All design files are delivered to My Account as per the confirmation date. An email notification is sent to the client.

Customer Support

We offer 24/7 customer support.

Correspondence Policy

Digital Lucent is not responsible for communication from email addresses other than info@digitallucent.com.

100% Unique Design Guarantee

All designs produced by Digital Lucent are original and created from scratch.